OAM FO bots will provide a unified desktop screen that helps the call centre agent to view all applications in a single screen auto launched and loggedin.
OAM FO Bots provide 360 view of the customers data displayed on the screen as soon as the call arrives.
OAM FO Bots also acts as chat bots for the call centre agents and performs the tasks on their behalf.
OAM FO bots generates reports and sends to management periodicallyon the calls recieved, answered and their success and failure data, also customer satisfacitonindex etc.
The Unified Desktop and 360 View makes the calls to be answered quickly without any waiting time and reduces Average Handling Time per call.
OAM1.O FO bots increases revenue bu improving quality, quantity of calls and saves the SLAs as agreed with customers and makes it more profitable.
OAM FO Bots reduces the waiting time per call and there by makes the end customer happy for answering them with quick responces.
OAM FO Bots generates all required data and hence no manual intervention required to fetch the data. Thereby reduces the Manual Errors.
OAM FO Bots does all the automation and brings in data on to agents desktops, there by no processes trainign is reuiqred for agents to navigate through applications.
No more monitoring the bots independently. Monitor every bot from a centralized OAM Command Centre
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